Our Support Center is focusing on providing best and instant services for questions of practical uses on the products and services on technical inquiries, order and general knowledge. Anything that you feel confused, please let us know and we will response to you in no time.

We are available for 24 hours per day, 365 days per year! We guarantee an email response within 12 hours and our average response time is 40 minutes.

Support Email:


Please feel free to email at support#aimersoft.com (replace # with @), if you have any questions, please include the following information in the email for quickly getting into the problem and resolving it.

Where and when have you purchased our program?

What's the number of your Order ID?

What operating system do you run?

Did you receive any error messages? If yes what exactly does it read?

Can the problem be duplicated?


If possible, an attached screenshot is better.


Relevant Articles:

(Here we provide useful information for our customers)

How to convert DVD and video to iPhone 4G?

How to convert DVD to Dell Streak?

Download Youtube and Facebook flash video to play on your iPod

Watch 720P, 1080P video on iPod Touch in full screen


More articles...